Several users at an office have noticed their computers have been behaving erratically over the past hour.
A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together.
Which of the following should the technician perform FIRST?
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A. B. C. D.C.
In this scenario, several users at the office have reported erratic behavior on their computers. Since all the affected computers were purchased together, the technician suspects that there may be a network worm or a hardware failure.
The first step that the technician should take is to quarantine the affected systems. Quarantining the affected systems will help prevent the potential spread of a network worm, if that is the cause of the problem. By isolating the affected systems, the technician can also determine if the problem is with the network or with the hardware.
After quarantining the affected systems, the technician should perform hardware diagnostics. This will help determine if the issue is related to a hardware failure, such as a failing hard drive or memory module. Performing hardware diagnostics will also help determine if there are any other hardware-related issues that need to be addressed.
Once the hardware diagnostics have been completed, the technician should download antivirus updates and run a virus scan on the affected systems. This will help determine if the erratic behavior was caused by a virus or other malware.
Finally, the technician should update the device drivers. Updating the device drivers can help resolve any issues that may be caused by outdated or incompatible drivers.
In summary, the technician should perform the following steps in the following order: