A user reports that a cell phone application is loading slowly and not functioning properly.
Which of the following should a technician do FIRST to remedy this issue?
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A. B. C. D.D.
When a user reports that a cell phone application is loading slowly and not functioning properly, the FIRST step a technician should take to remedy the issue is to close all running applications (Option D).
Explanation: Closing all running applications on the cell phone can free up memory and CPU resources that may be used by other applications running in the background, which can improve the performance of the cell phone and the application in question. This step is quick, easy, and does not require any additional tools or technical knowledge.
While removing and reinstalling the application (Option A) can also solve the issue, it should be considered as a later step as it may result in losing the data stored in the application. A hard reset (Option B) should also be considered as a last resort as it can erase all data from the device and revert it to its factory settings, resulting in data loss. Reconnecting the wireless network connection (Option C) may not necessarily solve the issue as the problem could be related to the application itself, not the network connection.