A recent CRM upgrade at a branch office was completed after the desired deadline.
Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded.
Which of the following should be used to identify weak processes and other vulnerabilities?
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A. B. C. D.D.
The answer to this question is D. Lessons learned report.
A lessons learned report is a critical document that captures knowledge acquired during a project or activity that can be used to improve future projects or activities. This report includes information about what went well, what did not go well, and what could have been done better.
In the context of the scenario provided in the question, a lessons learned report can help identify weak processes and other vulnerabilities by documenting the technical issues that were encountered during the CRM upgrade. By reviewing this report, the team can gain a deeper understanding of the issues that caused the delay and develop strategies to address these issues in the next upgrade.
Gap analysis, benchmarks and baseline results, and risk assessments are also important tools for identifying vulnerabilities in a system. However, in this scenario, the most effective tool is a lessons learned report, as it captures the specific issues encountered during the upgrade and provides recommendations for improving the process in the future.
In summary, a lessons learned report is a valuable tool for identifying weak processes and vulnerabilities in a system. It captures knowledge gained during a project or activity and provides recommendations for improving the process in the future.