Reviewing Maintenance Windows for PaaS Environment
Question
A project manager is working with system owners to develop maintenance windows for system patching and upgrades in a cloud-based PaaS environment.
Management has indicated one maintenance windows will be authorized per month, but clients have stated they require quarterly maintenance windows to meet their obligations.
Which of the following documents should the project manager review?
Answers
Explanations
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The document that the project manager should review in this scenario is the Service Level Agreement (SLA).
A Service Level Agreement (SLA) is a document that defines the level of service that a service provider will deliver to a customer. It outlines the specific services that will be provided, the level of performance that will be guaranteed, and the metrics that will be used to measure the provider's performance.
In this scenario, the SLA is the most relevant document because it governs the relationship between the cloud-based PaaS provider and their clients. The SLA specifies the terms and conditions under which the provider will deliver their services, including the maintenance windows that will be authorized. The SLA will outline the agreed-upon frequency of maintenance windows and any service level targets associated with them.
The SLA will also outline the consequences of not meeting the agreed-upon service level targets. This is important because it will help the project manager and system owners determine the appropriate maintenance window frequency that will meet both management and client requirements while also adhering to the SLA.
Therefore, the project manager should review the SLA to ensure that the agreed-upon maintenance window frequency meets the needs of both the provider and the clients. If there are conflicts between management and client requirements, the SLA can be used as a reference to help resolve them.
