Best Option for Trainer's Frustration
Question
A contract trainer is delivering a customized course at a client site.
In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products.
The client now notices that the mistakes are still in the material.
The trainer has mentioned this problem twice to the development team and is frustrated.
The BEST option for the trainer is to:
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The BEST option for the trainer in this situation would be A. Create supplemental handouts with the correct product information.
There are several reasons why this is the best option:
Responsiveness to Client Needs: As a contract trainer, the primary responsibility is to provide high-quality training that meets the needs of the client. In this case, the client has identified that there are mistakes in the course material that need to be corrected. Therefore, the trainer needs to respond to this feedback and provide the correct information to the client.
Professionalism: It is not professional to blame or criticize the development team, as suggested in option B. Doing so could damage relationships with the client and potentially harm the trainer's reputation. It is important to maintain a positive and constructive attitude when dealing with issues that arise during training delivery.
Collaboration: The trainer has already informed the development team about the mistakes in the material, as stated in the question. However, it appears that the material has not been updated yet. Rather than taking a confrontational approach, the trainer can work collaboratively with the development team by providing them with the corrected information to update the course material. This would also help to prevent future mistakes.
Timeliness of Information: Option D suggests skipping the delivery of the problematic portion of the course until the material is updated. This may not be an ideal solution as it could disrupt the flow of the training and create gaps in the participants' knowledge. Furthermore, if the material is not updated in a timely manner, this could lead to further frustration for the trainer and client.
Flexibility: Creating supplemental handouts with the correct product information, as suggested in option A, shows flexibility and responsiveness to the client's needs. This approach enables the trainer to deliver the correct information in a timely manner, without disrupting the flow of the course. It also allows the client to have access to the corrected information as a reference after the training is completed.
Overall, the best approach for the trainer is to create supplemental handouts with the correct product information, which shows professionalism, responsiveness, collaboration, and flexibility.
