A contract trainer is hired to deliver a business writing class for an accounting department of a large organization.
The terminal objective for the class is to decrease the amount of time workers spend writing the annual report.
Which of the following shows how the trainer might BEST measure the group's improvement?
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A. B. C. D.C.
The most effective way for the trainer to measure the group's improvement is to create a pre-test and deliver it at the beginning of the class and again at the end of the class (Option C).
This approach is known as pre- and post-testing, which involves measuring the skills or knowledge of learners before and after they have completed a training program. By comparing the results of the pre-test and post-test, the trainer can assess the learners' improvement and the effectiveness of the training program.
Option A, which suggests measuring performance on an objective service, is not relevant to the terminal objective of the class, which is to decrease the amount of time workers spend writing the annual report.
Option B, which involves asking the controller what percentage of improvement they think the organization will experience as a result of the training, is not an effective approach to measuring improvement because the controller's estimation may not be accurate, and it does not provide any direct measurement of the learners' improvement.
Option D, which involves creating a post-class essay question and assigning the essay as a final test of the group's writing improvement, may not be as effective as pre- and post-testing because essays can be subjective, and it may be challenging to compare the learners' performance before and after the training program.
Therefore, the best option for the trainer to measure the group's improvement is to create a pre-test and deliver it at the beginning of the class and again at the end of the class (Option C).