Troubleshooting Windows Device Connectivity Issues
Question
A user calls the help desk regarding a new Windows issue that started in the morning.
The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.A.
Based on the information given, the issue seems to be related to the Windows update, which might have caused a problem with device drivers or other system files. Therefore, the best option among the given choices is to check for updates.
Option A, rolling back updates, could be a viable solution, but it's not clear if the user has installed any updates recently. Besides, rolling back updates can cause other issues and should be done with caution.
Option B, disabling the Windows Update service, is not a recommended solution as it would prevent the user from receiving security updates and patches, leaving the system vulnerable to security threats.
Option D, restoring hidden updates, is not applicable as it's not clear if any updates were hidden or if restoring them would solve the issue.
Therefore, option C, checking for updates, is the best course of action as it will help identify any missing or corrupted updates and automatically download and install them, potentially resolving the issue. If checking for updates does not resolve the issue, the user may need to troubleshoot the specific device drivers or system files related to the problem.
