A user is getting an error message when trying to go to a website.
A technician asks the user a few questions to find out more about the issue.
The technician opens a browser locally and browses to the same site as the user.
Which of the following troubleshooting steps is the technician using by browsing to the same site?
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A. B. C. D.C.
The technician is using the troubleshooting step of "Duplicate the problem" by browsing to the same site as the user. This step involves recreating the problem in order to understand it better and identify the cause.
By browsing to the same site, the technician is attempting to recreate the error message that the user received, which can help identify the specific issue that is causing the error. If the technician is able to access the site without any errors, then it could indicate that the problem is specific to the user's computer or network. If the technician encounters the same error message as the user, then it could indicate a problem with the website or a broader issue with the network or internet connection.
This step is important because it helps narrow down the possible causes of the problem and guides the technician towards the next troubleshooting steps. Without duplicating the problem, the technician would have to rely solely on the user's description of the error, which may not provide enough information to accurately identify the cause.
In summary, duplicating the problem by browsing to the same site is a crucial troubleshooting step that helps identify the specific issue causing the error message, which can guide the technician towards finding a solution.