A technician is investigating the cause of a network outage.
Which of the following documents should be checked to rule out configuration issues?
A.
Change management records B.
Inventory management C.
Network log files D.
Logical diagrams.
A.
A technician is investigating the cause of a network outage.
Which of the following documents should be checked to rule out configuration issues?
A.
Change management records
B.
Inventory management
C.
Network log files
D.
Logical diagrams.
A.
The correct answer is A. Change management records.
Change management records are used to document any changes made to the network infrastructure, including configuration changes. By reviewing these records, the technician can determine if any recent changes to the network configuration could have caused the outage. This is an important step in ruling out configuration issues as the root cause of the problem.
Inventory management (B) is used to keep track of network devices and their properties, such as IP addresses and serial numbers. While this information may be useful in troubleshooting network issues, it does not directly relate to configuration issues.
Network log files (C) record events and transactions that occur on the network. They can provide valuable information about the state of the network, including errors and warnings. However, log files alone may not be sufficient to identify configuration issues.
Logical diagrams (D) are visual representations of the network topology and can be helpful in understanding how the network is designed. However, they do not provide specific information about network configuration settings.
Therefore, change management records (A) are the most appropriate document to check in order to rule out configuration issues as a cause of the network outage.