A company has just installed a new cloud VoIP solution; however, users occasionally report poor call quality or dead air being present.
Which of the following describes the NEXT troubleshooting step the technician should take?
A.
The technician should check the internal diagnostics on all the phones to look for a common thread. B.
The technician should reset all the phones and reprovision information from the provider C.
The technician should use a packet tracer to see if the traffic is getting out of the network D.
The technician should run ping tests on the Internet line to monitor for packet loss and latency.
D.
A company has just installed a new cloud VoIP solution; however, users occasionally report poor call quality or dead air being present.
Which of the following describes the NEXT troubleshooting step the technician should take?
A.
The technician should check the internal diagnostics on all the phones to look for a common thread.
B.
The technician should reset all the phones and reprovision information from the provider
C.
The technician should use a packet tracer to see if the traffic is getting out of the network
D.
The technician should run ping tests on the Internet line to monitor for packet loss and latency.
D.
Option D, which states that the technician should run ping tests on the Internet line to monitor for packet loss and latency, is the correct answer.
The problem with the VoIP solution could be due to issues with the network's connectivity or network performance. The network technician should first rule out any connectivity issues by verifying that the network devices are properly connected and configured. Once the connectivity has been verified, the next step is to perform network tests to determine whether there is packet loss or latency on the network.
Ping is a tool used to test the connectivity of network devices. It sends a small packet of data to a destination device and waits for a response. If the destination device responds, it indicates that there is connectivity between the two devices. However, if the destination device does not respond, it indicates that there is a connectivity issue. In the case of VoIP, it is important to measure packet loss and latency on the network because these metrics can greatly impact the quality of voice calls.
Packet loss occurs when a packet of data fails to reach its destination. This can be caused by network congestion, hardware issues, or network configuration issues. Latency refers to the delay between the time a packet is sent and the time it is received. High latency can cause delays in voice communication, which can result in poor call quality.
By running ping tests on the Internet line, the technician can monitor for packet loss and latency. If the ping tests indicate that there is packet loss or high latency, the technician can then investigate further to determine the cause of the issue. The problem could be related to the Internet service provider, network congestion, or network hardware.
In conclusion, the correct next troubleshooting step for the technician to take is to run ping tests on the Internet line to monitor for packet loss and latency. This will help the technician identify any network issues that could be causing the poor call quality or dead air.