Addressing Quality Issues with SME Deliverables

A.

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The BEST way for a project manager to address the issue of uncertain deliverable quality is option A, which involves conducting a face-to-face or telephone meeting with the subject matter expert (SME) responsible for producing the deliverable.

Here's why:

Option A offers a direct and personal approach to address the issue. By speaking to the SME in person or over the phone, the project manager can get a better understanding of the potential problems or issues with the deliverable. The project manager can also ask specific questions and request clarification on any ambiguous areas, ensuring that the SME understands the project specifications.

In contrast, option B involves sending an email outlining the project manager's concerns to the SME. Although emails are useful for keeping records of communication, they lack the personal touch of a face-to-face or telephone conversation. Additionally, emails may be open to interpretation and can lead to misunderstandings or miscommunication.

Option C involves calling a project team meeting to obtain feedback from everyone, which could be a helpful approach in some cases. However, calling a meeting for every uncertain deliverable quality issue can be time-consuming and may not be the most efficient use of resources.

Finally, option D suggests posting the issue on the wiki page for input from stakeholders. This option may be useful for gathering feedback from a broad range of stakeholders, but it may not provide a timely solution for the specific issue at hand.

In summary, the BEST way for a project manager to address the issue of uncertain deliverable quality is to conduct a face-to-face or telephone meeting with the SME responsible for producing the deliverable.