Which of the following vendor documents specifically address quality? (Choose two.)
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A. B. C. D. E.AB.
Of the options provided, the vendor documents that specifically address quality are the Service Level Agreement (SLA) and Warranty. Both these documents are agreements that set expectations and standards for the vendor's performance and quality of the product or service provided.
A Service Level Agreement (SLA) is a contract between a vendor and a client that specifies the level of service the vendor agrees to provide. The SLA outlines the agreed-upon performance standards, including response times, availability, uptime, and other quality metrics. The SLA also typically defines the consequences of failing to meet these standards, such as penalties or credits.
A warranty is a written guarantee provided by a vendor that the product or service they provide will meet a certain standard of quality. The warranty typically covers defects or malfunctions that occur during a specified period of time. If the product or service fails to meet the specified quality standards during the warranty period, the vendor is responsible for repairing or replacing it at no additional cost to the client.
The other options listed do not specifically address quality.
A Letter of Intent (LOI) is a document outlining the preliminary understanding between parties that they intend to enter into a formal agreement, but it does not contain specific details about quality requirements.
A Purchase Order (PO) is a document that specifies the goods or services to be purchased, but it does not typically contain specific quality requirements.
A Non-Disclosure Agreement (NDA) is a contract that prohibits the disclosure of confidential information. While an NDA may contain provisions related to quality, it does not specifically address quality requirements as its primary purpose is to protect confidential information.