Effective Conflict Resolution in Project Management

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The conflict resolution technique described in the question is known as "forcing". This approach involves using one's authority or power to resolve a conflict by imposing a solution on the parties involved.

In this case, the project manager listened to both team members' arguments but concluded that neither approach would work. Instead, the project manager used their authority to direct the team members to use a third option.

Forcing is typically used when time is limited or when a decision needs to be made quickly. It can be an effective way to resolve conflicts in certain situations, but it can also lead to resentment or resistance from the parties involved if they feel that their concerns have not been fully considered.

In contrast to forcing, the other conflict resolution techniques mentioned in the answer choices are:

• Avoiding: This involves ignoring or sidestepping a conflict in the hope that it will resolve itself or that a better time or place will be available to address it.
• Smoothing: This involves downplaying or minimizing the differences between the parties involved in a conflict and emphasizing areas of agreement. This approach seeks to maintain relationships and avoid open confrontation, but it may not address the underlying issues causing the conflict.
• Compromising: This involves finding a middle ground or a mutually acceptable solution to a conflict. This approach seeks to balance the needs and interests of both parties, but it may require both parties to give up something they want or need.

In summary, the project manager in the question used the "forcing" technique to resolve the conflict by directing the team members to use a third option.