Conflict Resolution Techniques for Project Managers | Exam PK0-004

Project Manager's Conflict Resolution Technique: Pilot Release and Customer Feedback

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Question

A project sponsor and Chief Information Officer (CIO) disagree about how to release the final deliverables to the market.

The sponsor wants to do a massive product release, while the CIO wants to be extremely cautious and add more time for testing and defect resolution.

The project manager works with both parties and determines the best solution is to roll the product out in a pilot release to see how it tests, and then use customer feedback to determine next steps.

Which of the following conflict resolution techniques is the project manager using?

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Explanations

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A. B. C. D.

B.

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The conflict resolution technique being used by the project manager in this scenario is compromising.

Compromising is a conflict resolution technique in which both parties involved in the conflict agree to give up something in order to reach a solution that satisfies both of them. In this case, the project manager has found a solution that is acceptable to both the project sponsor and the CIO. The compromise is to roll out the product in a pilot release, which satisfies the sponsor's desire for a release while also addressing the CIO's concerns about testing and defect resolution.

The other conflict resolution techniques are as follows:

  • Forcing: This technique involves using authority or power to resolve a conflict. It may be effective in some situations, but it can also lead to resentment and negative feelings among those involved.
  • Negotiating: This technique involves finding a solution that satisfies both parties through discussion and compromise. It is often effective when both parties are willing to work together to find a solution.
  • Avoiding: This technique involves ignoring or postponing the conflict in the hope that it will go away on its own. While it may be effective in some situations, it can also lead to unresolved issues and ongoing tension between the parties involved.

In summary, compromising is the conflict resolution technique being used by the project manager in this scenario. It involves finding a solution that satisfies both parties by having a pilot release and addressing any concerns or feedback that arise from customers.

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