Which of the following conflict resolution techniques relies on establishing areas of agreement rather than disagreement?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The conflict resolution technique that relies on establishing areas of agreement rather than disagreement is called "Smoothing."
"Smoothing" is a cooperative approach to conflict resolution, where one party will downplay differences and highlight areas of agreement to create a positive and friendly environment. The goal of this technique is to minimize the differences and promote a positive relationship among the parties involved.
In a project management context, "smoothing" can be effective in resolving minor conflicts that do not require significant attention or resources. For example, if two team members have different opinions on how to approach a task, smoothing can help to identify common ground and find a solution that both parties can agree on.
Here are some key characteristics of "smoothing" conflict resolution technique:
In contrast, other conflict resolution techniques such as "collaborating," "compromising," and "avoiding" have different approaches and goals. Collaborating aims to find a win-win solution that satisfies both parties, while compromising aims to find a mutually acceptable solution where both parties give up something. Avoiding, on the other hand, aims to postpone or minimize the conflict, which may not be an effective approach in the long term.
In summary, "smoothing" is a conflict resolution technique that emphasizes common ground and downplays differences to promote a positive relationship among the parties involved. It can be effective for minor conflicts that do not require significant attention or resources.