Troubleshooting Methods for Issue Resolution

C.

The correct answer to this question is C. Document findings.

Documenting findings is an essential troubleshooting method that should always be performed after resolving an issue. This step involves recording the details of the problem, the solution implemented, and any other relevant information related to the issue. The documentation should be comprehensive and organized so that it can be used as a reference in the future.

Documenting findings is important for several reasons. First, it helps to ensure that the same issue does not occur again in the future. By recording the details of the problem and solution, it is easier to identify patterns and root causes of problems. Second, it can be used as a reference for other IT professionals who may encounter similar issues in the future. Finally, documenting findings can help with compliance requirements and audit trails.

The other options listed in the question are also important troubleshooting methods, but they are typically performed before resolving an issue. For example, verifying system connectivity is often one of the first steps in troubleshooting network-related issues. Establishing a theory is a crucial step in determining the root cause of a problem. Implementing the solution is the final step in the troubleshooting process, which should only be performed after verifying that the solution will address the issue at hand.