Resolving Random Database Server Crashes
Question
A system administrator has a database server that crashes at random times.
No changes have been made to either the server's software or hardware.
Which of the following is the FIRST step the administrator should take towards resolving this issue?
Answers
Explanations
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When a database server crashes at random times, it is important for the system administrator to take the following steps towards resolving the issue:
Identify the problem and scope: This step involves identifying the problem, including the symptoms and the scope of the issue. The system administrator should gather as much information as possible about the problem, including the error messages and any other relevant details.
Establish an action plan: Once the problem has been identified, the system administrator should establish an action plan. This plan should include the steps that will be taken to resolve the issue, including any troubleshooting steps that will be performed.
Perform a root cause analysis: A root cause analysis involves investigating the underlying cause of the issue. This step is important because it helps to ensure that the issue is fully resolved and does not recur. The system administrator should investigate the possible causes of the issue, such as hardware or software problems.
Document the findings: As the system administrator performs the root cause analysis, it is important to document the findings. This documentation can be used to track the progress of the investigation and to communicate the findings to other members of the IT team.
Based on the above, the FIRST step the administrator should take towards resolving the issue is to identify the problem and scope. Once this step is completed, the system administrator can move on to establishing an action plan, performing a root cause analysis, and documenting the findings.
