Troubleshooting Steps for Installing an Additional Hard Drive on a Mail Server

A.

The correct answer in this case would be option A - Notify impacted users of the scheduled maintenance.

Explanation:

When troubleshooting a server, it is important to follow a structured approach to minimize downtime, ensure data integrity, and minimize the impact on users. In this particular case, the technician has determined that the mail server needs an additional hard drive installed and that the server will need to be offline for the hardware installation.

Before making any changes to the server, it is essential to notify impacted users of the scheduled maintenance. This notification should be given well in advance to allow users to plan their work accordingly, and also to ensure that critical emails are not lost during the downtime.

Once users have been notified of the scheduled maintenance, the technician should implement one change at a time. This means that the technician should focus on the installation of the additional hard drive first, and then perform any necessary configuration changes afterwards.

Before making any changes to the server, it is also important to collect additional information. This includes reviewing logs, checking system performance, and reviewing any relevant documentation. This will help to ensure that the changes made to the server will not cause any unforeseen issues.

Finally, it is essential to document findings, actions, and outcomes. This documentation will be helpful in future troubleshooting scenarios, as it will provide a record of what changes were made, when they were made, and what the outcome of those changes was.