Best Solution for Monitoring Group Performance |

D.

The BEST solution for the call center company to implement, given their specific requirements, would be D. Time-of-day restrictions.

Explanation:

Reduced failed logon attempts and increased account lockout time are both security measures that limit the number of login attempts and the time period for which an account is locked out, respectively, after multiple failed login attempts. However, neither of these measures would directly address the management's request to monitor group performance.

Mandatory password changes, on the other hand, may improve security, but they would not be the most effective solution for the call center's specific needs. Password changes can be burdensome for employees, and may even result in weaker passwords if users resort to using easily guessable passwords or writing them down in order to remember them. Additionally, while password changes can help prevent unauthorized access to user accounts, they would not necessarily help management monitor group performance.

The most effective solution for the call center would be to implement time-of-day restrictions. By limiting access to systems and data to specific times, management can more easily monitor employee performance during those times. For example, if the call center is busiest during a particular time of day, management can limit access to certain resources during that time to ensure that employees are focused on their work. Similarly, if certain groups of employees have different schedules, time-of-day restrictions can help ensure that each group only has access to resources during their assigned shifts.

Overall, while the other measures listed could be helpful in certain scenarios, time-of-day restrictions are the most effective solution for meeting the call center's specific needs.