The help desk received a call after hours from an employee who was attempting to log into the payroll server remotely.
When the help desk returned the call the next morning, the employee was able to log into the server remotely without incident.
However, the incident occurred again the next evening.
Which of the following BEST describes the cause of the issue?
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A. B. C. D.C.
Based on the scenario provided, it appears that the employee is experiencing difficulty logging into the payroll server remotely on two separate occasions. The fact that the employee was able to log in the following morning suggests that the issue is not related to a complete lack of access to the server, but rather some type of time-based restriction, expired password or account lockout.
Option A: The password expired on the account and needed to be reset. If this were the case, the employee would not be able to log in at all until the password was reset, which is not consistent with the scenario provided.
Option B: The employee does not have the rights needed to access the database remotely. This may be a possibility, but it does not explain why the employee was able to log in successfully the next morning.
Option C: Time-of-day restrictions prevented the account from logging in. This is a possibility, as it would explain why the employee is able to log in at certain times but not at others. For example, the server may be configured to only allow remote logins during business hours.
Option D: The employee's account was locked out and needed to be unlocked. This is also a possibility, as account lockouts can occur for a variety of reasons (e.g. too many failed login attempts). However, it does not explain why the employee was able to log in successfully the next morning.
In summary, based on the information provided, the best answer would be option C: time-of-day restrictions prevented the account from logging in. It would be a good idea to verify this hypothesis by checking the server logs to see if any time-based restrictions are in place for the employee's account.