You manage Dynamics 365 environments for client organizations.
A client suspects they are losing business.
The client must be able to capture reasons each time an opportunity is lost.
You need to configure Dynamics 365 to ensure that you can capture the required information.
Which field should you configure?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
To capture the reasons for losing an opportunity in Dynamics 365, you need to configure the "Opportunity Close Status Reason" field.
When a sales opportunity is closed, the salesperson must provide a reason for the closure. The "Opportunity Close Status Reason" field is a drop-down list that contains predefined options for why the opportunity was lost.
This field is used to track the reasons for lost opportunities and to analyze the reasons for lost sales. This information can be used to make improvements to the sales process and to address any issues that may be causing lost sales.
The other fields listed in the answer choices are also related to the opportunity status, but they are not specifically designed to capture the reasons for lost opportunities.
Opportunity Status is used to track the current status of the opportunity, such as open, won, or lost.
Opportunity Status Reason is used to track the reason for the current status, such as the reason for why the opportunity was moved from open to lost.
Opportunity Close Status is used to track the overall status of the opportunity when it is closed, such as whether it was won or lost.
Therefore, the correct field to configure in Dynamics 365 to capture the reasons for lost opportunities is the "Opportunity Close Status Reason" field.