Configure System
Question
You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group.
The groupings are as follows: -> Ages 18 and younger -> Ages 19-25 -> Ages 26-40 -> Ages 41-55 -> Ages 56 and older You need to configure the system.
What should you define?
Answers
Explanations
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A. B. C. D.B.
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/measuresTo configure Dynamics 365 Customer Service Insights to show product sales trends by age group, you would need to define a segment.
A segment is a group of customers or cases that share common characteristics or behavior. In this case, the common characteristic is age group. By defining a segment based on age group, you can group customers or cases by their age range and analyze their behavior.
To create a segment, you would need to go to the Customer Service Insights app and select the "Segments" option from the navigation menu. From there, you can define a new segment and specify the age ranges that you want to group customers or cases by.
Once you have defined the segment, you can use it to analyze product sales trends by age group. You can create measures (metrics) that show sales data for each age range and compare them to identify trends and patterns. You can also create charts and dashboards to visualize the data and share insights with stakeholders.
In summary, to configure Dynamics 365 Customer Service Insights to show product sales trends by age group, you should define a segment based on age range, which will allow you to group customers or cases by their age and analyze their behavior using measures and visualizations.
