A company plans to close early on the last day of the month for an employee celebration.
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-when-business-closed-cshThe feature that should be used to prevent scheduling of sales support resources for the employee celebration day is the "Business closure" feature in Dynamics 365.
Here's a detailed explanation of each feature and why "Business closure" is the best fit for this scenario:
A. Events: The Events feature in Dynamics 365 allows users to schedule and manage events such as conferences, trade shows, and training sessions. While events can be used to schedule a celebration, they do not prevent scheduling of sales support resources on that day.
B. Business closure: The Business closure feature in Dynamics 365 allows users to specify days when the organization will be closed, preventing the scheduling of resources on those days. This is the best fit for the scenario because it prevents sales support resources from being scheduled on the day of the employee celebration.
C. Fiscal calendar: The Fiscal calendar feature in Dynamics 365 allows users to define a fiscal year and period structure for financial reporting. While the fiscal calendar can be used to specify days when the organization will be closed, it is primarily used for financial reporting purposes.
D. Time off request: The Time off request feature in Dynamics 365 allows employees to request time off and for managers to approve or deny those requests. While this feature can be used to manage employee celebrations, it does not prevent scheduling of sales support resources on that day.
Therefore, the best feature to use in this scenario is the "Business closure" feature.