Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on
Lightning already, but not all trained on the Sales Cloud Lightning features requested for this implementation.
What should the Consultant recommend for a successful deployment?
Click on the arrows to vote for the correct answer
A. B. C. D.C
Based on the given scenario, the Consultant should recommend option D: Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint.
Here's a detailed explanation for this recommendation:
Adjusting the project plan and communicating an earlier deployment (Option A) would not be the best solution in this case. The fact that not all Sales Cloud users are trained on the Lightning features requested indicates that they may not be prepared for a sudden deployment. Rushing the deployment without proper training and preparation could lead to confusion, errors, and resistance from the users.
Adjusting the project plan and delaying the deployment of the sprint (Option B) is also not the ideal choice. While delaying the deployment may allow more time for training, it can disrupt the project schedule and potentially cause frustration among stakeholders who are expecting the implementation to be completed on time.
Communicating the information to have more staff available for changes (Option C) might not be the most effective solution either. While having additional staff available for support is beneficial, it does not directly address the issue of untrained Sales Cloud users. Simply having more staff available without proper training would not guarantee a successful deployment.
Deploying all the changes that do not affect the Sales team and postponing the deployment of Lightning features to the following sprint (Option D) is the recommended approach. By prioritizing the changes that do not directly impact the Sales team, the Consultant ensures that the current functionalities and processes are not disrupted. This approach allows the Sales team to continue working with familiar features while giving the Consultant more time to train and prepare the users for the Lightning features. Postponing the deployment of Lightning features to the next sprint ensures that there is sufficient time for training, user acceptance testing, and addressing any concerns or issues that may arise during the implementation.
In summary, the Consultant should recommend option D to prioritize a successful deployment by focusing on training and gradual adoption of Lightning features without disrupting the Sales team's productivity.