You are developing a conversational AI solution that will communicate with users through multiple channels including email, Microsoft Teams, and webchat.
Which service should you use?
Click on the arrows to vote for the correct answer
A. B. C. D.B
https://docs.microsoft.com/en-us/azure/bot-service/bot-service-overview-introduction?view=azure-bot-service-4.0The correct answer is B. Azure Bot Service.
Explanation: Azure Bot Service is designed for creating conversational AI solutions that can communicate with users through various channels like email, Microsoft Teams, webchat, Slack, and many more. It allows developers to build, test, and deploy intelligent bots using the Microsoft Bot Framework and easily integrate them with various messaging platforms and channels.
Text Analytics is a natural language processing (NLP) service that can extract insights and sentiments from unstructured text data. While it can be used in conjunction with Azure Bot Service to perform sentiment analysis, key phrase extraction, and other NLP tasks, it is not designed for building conversational AI solutions.
Translator is a machine translation service that can translate text from one language to another. While it can be used to support multilingual conversations in a conversational AI solution, it is not the primary service for building such a solution.
Form Recognizer is an AI-powered service that can extract structured data from forms and documents. It can be used to automate data entry and processing tasks, but it is not designed for building conversational AI solutions.
In conclusion, Azure Bot Service is the most appropriate service for building a conversational AI solution that communicates with users through multiple channels.