Which of following is NOT used for measurement of Critical Success Factors of the project?
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A. B. C. D.C.
Incorrect Answers: A, B, D: Productivity, quality and customer service are used for evaluating critical service factor of any particular project.
Critical Success Factors (CSFs) are key areas of activity in which favorable results are necessary to achieve the mission and goals of an organization. CSFs are used to measure the success of a project. To measure CSFs, various metrics are used to evaluate progress and performance against the set objectives.
Out of the options provided, the answer to the question is option D: Customer service is NOT used for the measurement of Critical Success Factors of the project.
Explanation:
A. Productivity: Productivity is the measurement of the output achieved compared to the resources used. It is one of the commonly used metrics to measure the success of a project. Productivity metrics can include things like the number of units produced, the amount of time taken to produce those units, or the efficiency of the production process.
B. Quality: Quality is the measure of the level of excellence of the project deliverables. Quality metrics can include things like the number of defects found in the deliverables, the accuracy of the deliverables compared to the requirements, or the satisfaction of the stakeholders with the deliverables.
C. Quantity: Quantity is the measure of the amount of work done on the project. Quantity metrics can include things like the number of tasks completed, the number of hours worked, or the amount of budget spent on the project.
D. Customer service: Customer service is not typically used to measure Critical Success Factors of the project. Customer service metrics are generally used to measure the level of satisfaction of the customers with the products or services offered by the organization. These metrics can include things like the number of customer complaints, the response time to customer inquiries, or the overall satisfaction of the customers with the organization.
In summary, while all of the options listed can be used as metrics to measure the success of a project, Customer Service is not commonly used as a metric to measure Critical Success Factors of the project.