You are a customer service manager using Dynamics 365 for Customer Service.
You need to restrict support to the products that a customer has purchased.
What should you do?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
To restrict support to the products that a customer has purchased in Dynamics 365 for Customer Service, you should add the products to the customer's entitlement.
An entitlement is a contract that defines the terms of support that you provide to your customers. It includes information such as the products and services covered, the support channels available, and the service level agreements (SLAs) that apply.
To set up an entitlement for a customer, you need to follow these steps:
Create a new entitlement by going to Service Management > Entitlements and clicking the New button.
Fill in the details of the entitlement, such as the name, description, and SLAs.
Add the products that the customer has purchased to the entitlement by clicking the Products tab and selecting the appropriate products from the list.
Save the entitlement.
Once the entitlement has been created and the products have been added to it, you can use it to track the support that you provide to the customer. When the customer submits a case, you can associate the case with the entitlement to ensure that the support provided is within the scope of the customer's entitlement.
Therefore, the correct answer to the question is C. Add the products to the customer's entitlement.