Enable Delegated Administrator for Customer Portal User

Correct Answer: B

Customer Portal users cannot have delegated administrative duties.

Only Salesforce users within your organization can have the delegated administrative duties assigned to them.

Options A, C, and D are incorrect because Customer Portal users cannot have delegated administrative duties.

Reference:

Sure, I can provide a detailed explanation of the correct answer for the question you mentioned.

The correct answer is A. Go to setup, search for security controls, then delegated administration.

Here's why:

Delegated Administration is a feature in Salesforce that allows admins to delegate specific administrative tasks to other users without granting them full system administrator privileges. To delegate administrative duties to a customer portal user, you need to enable delegated administration and then assign the necessary permissions to the user.

To enable delegated administration in Salesforce, follow these steps:

1. Log in to Salesforce as a system administrator.
2. Go to Setup by clicking on your name in the top right corner and selecting Setup from the dropdown menu.
3. In the Quick Find search box, type "security controls" and select it from the list of options.
4. Under the Security Controls section, select "Delegated Administration".
5. Click on "Enable Delegated Administration" to activate the feature.

Once you have enabled delegated administration, you can then assign specific administrative duties to the customer portal user by creating a new delegated administration group or adding the user to an existing group. You can also define which objects and fields the user has access to, as well as the level of access they have (view, edit, delete, etc.).

It's important to note that not all administrative duties can be delegated, and some may require full system administrator privileges. Additionally, the customer portal user must have the appropriate permissions and access levels to perform the delegated duties.

Answer B, "Customer Portal user cannot have delegated administrative duties" is incorrect because customer portal users can be assigned delegated administrative duties as long as the feature is enabled and they have the appropriate permissions.

Answer C, "Enable the delegated administrator through the customer portal user record" is incorrect because you cannot enable delegated administration for a user through their record. You need to enable the feature in setup and then assign the necessary permissions to the user.

Answer D, "Enable the delegated administrator through the community" is incorrect because delegated administration is a Salesforce feature that is enabled at the organization level, not the community level. You need to enable the feature in setup and then assign the necessary permissions to the user, regardless of whether they are a community user or not.