You are evaluating the functionality that Dynamics 365 can provide for your solution.
Please select the Dynamics 365 business applications that are built on the Dataverse platform.
Click on the arrows to vote for the correct answer
A. B. C. D. E. F.Correct Answers: A, C and E
Microsoft Dynamics 365 suite of business applications includes two parts: Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP)
Dynamics 365 CRM applications are model-driven apps built on the Dataverse.
The CRM apps include: Sales - helps users nurture relationships with their customers, collect information about their operations and needs, effectively communicate with prospective customers, and facilitate sales closing.
Customer Service - helps users to manage provided services and focus on customer satisfaction.
Field Service - helps users effective management of the onsite work for solving customers' problems.
Marketing - helps users streamline automatic marketing communication with customers working seamlessly with Sales and using business intelligence.
Microsoft also uses another name for the CRM applications - Dynamics 365 customer engagement apps.
Dynamics 365 ERP applications are not Dataverse based apps.
The ERP includes: Commerce - provides a multichannel solution that unifies back-office, in-store, call center, and digital services.
Finance - provides automation of global financial operations based on performance monitoring and predictions and helps users make data-driven decisions.
Human Resources - provides human resource management, like employee retention, training, performance management, etc.
Supply Chain Management - provides management of the manufacturing and supply chain operations.
For more information about the Dynamics 365 business application, please visit the below URLs:
Sure, I'd be happy to provide a detailed explanation for your question.
Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications that can be used to streamline business processes and improve customer engagement. Dynamics 365 applications are built on the Dataverse platform, which provides a common data model and a set of shared services for storing and managing data.
The following Dynamics 365 business applications are built on the Dataverse platform:
A. Sales: Dynamics 365 Sales is a CRM application that provides sales automation capabilities, including lead and opportunity management, account and contact management, and sales forecasting.
B. Finance: Dynamics 365 Finance is an ERP application that provides financial management capabilities, including general ledger, accounts payable, accounts receivable, and financial reporting.
C. Marketing: Dynamics 365 Marketing is a CRM application that provides marketing automation capabilities, including email marketing, lead generation, and event management.
D. Human Resources: Dynamics 365 Human Resources is an HR management application that provides HR capabilities, including employee self-service, benefits administration, and talent management.
E. Customer Service: Dynamics 365 Customer Service is a CRM application that provides customer service capabilities, including case management, knowledge management, and service level agreement (SLA) tracking.
F. Commerce: Dynamics 365 Commerce is an ERP application that provides retail and e-commerce capabilities, including point of sale (POS) systems, online stores, and order fulfillment.
In summary, all of the options listed (A through F) are Dynamics 365 business applications, but only Sales, Finance, Marketing, Human Resources, Customer Service, and Commerce are built on the Dataverse platform.