You are employed as an administrator for your company's Dynamics 365 for Customer Service implementation.
You have received articles that were created for a knowledge base from a reviewer.
Which of the following actions should be taken for articles that are approved?
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A. B. C. D.B.
As an administrator for Dynamics 365 for Customer Service implementation, when you receive articles that were created for a knowledge base from a reviewer, you will need to take appropriate actions based on their approval status.
If an article has been approved, it means that it has gone through the necessary review process and is deemed suitable for publication on the knowledge base. In such cases, the following action should be taken:
B. The approved article must be published.
This means that the article can be made available to users and customers who can access the knowledge base to seek solutions to their queries. Publishing the approved article will ensure that it is available to users and customers who need it.
Option A, sending the approved article to the Manager, may be necessary in some cases to keep them informed, but it is not a mandatory action to be taken when articles are approved. Similarly, option C, sending the approved article back for final edits, is not required as the article has already been approved and deemed suitable for publication.
Option D, changing the article's status to Active, may be done after the article has been published, to indicate that it is available and can be accessed by users and customers. However, this is not the primary action to be taken when articles are approved.