Search Methods for Released Hotfixes

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When a Dynamics 365 Finance system administrator encounters an issue that appears to be a base Dynamics 365 bug, there are several ways to search for similar issues before opening a Microsoft ticket. Two ways to search for a released hotfix are:

1. By Application Object Tree (AOT) object name: The AOT is a hierarchical representation of all the application elements in Dynamics 365 Finance, such as forms, tables, classes, and more. Each element has a unique name, which can be used to search for similar issues. To search for a hotfix related to a specific AOT object name, follow these steps:

• Open Lifecycle Services (LCS) and sign in to your account.
• In the project dashboard, click on the Support tile.
• Click on the "Search for solutions" link and enter the AOT object name in the search bar.
• LCS will display all the relevant solutions, including hotfixes, related to the AOT object name.

2. Date range for release: Another way to search for a released hotfix is by specifying a date range for the release. This can help narrow down the search and identify hotfixes that were released around the time the issue was reported. To search for a hotfix by date range, follow these steps:

• Open LCS and sign in to your account.
• In the project dashboard, click on the Support tile.
• Click on the "Search for solutions" link and select the "Hotfix" option.
• Specify the date range for the hotfix release and click on the "Search" button.
• LCS will display all the hotfixes released within the specified date range.

Note that searching for a hotfix by industry or Microsoft support ticket number is not likely to yield relevant results as it does not directly relate to the issue being reported.