Collect User Feedback for Product Features
Question
The product management department of Universal Containers would like to collect feedback from the users about their product.
They are looking to understand what new features users would like to have.
How can Salesforce Administrator enable this necessity?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A
Other options are incorrect because ideas cannot work alone with a salesforce community to collect feedback.
In addition, having Salesforce communities alone without ideas don't allow users to submit product feedback and suggest new features.
In addition to this, sending a survey through salesforce record is not enough to understand user needs and follow up on the product enhancement.
Reference:
The best option to enable collecting feedback from users about a product is to implement Salesforce Communities and Ideas. This option is superior because it allows users to suggest new ideas and feature requests directly within the community, where other users can comment, vote, and collaborate on them. This feedback is then easily accessible to the product management team.
Salesforce Communities is a collaboration platform that enables users to connect and engage with each other, as well as with the company. It provides a space for users to interact, share information, and collaborate with the company on various topics related to the product or service.
Salesforce Ideas is a feature of Communities that allows users to submit their ideas and feature requests directly to the company. Users can suggest new features, improvements, or changes to existing features, and other users can vote and comment on the ideas. This allows the most popular ideas to rise to the top, making it easy for the product management team to see which ideas are most in demand.
By implementing Salesforce Communities and Ideas, the product management team can gain valuable insights into what users want and need from the product. They can then use this feedback to inform product development and prioritize new features and improvements. This approach can lead to a more customer-centric product development process, which can ultimately lead to higher customer satisfaction and retention.
Option D, sending a survey to users through Salesforce contact record, may also be a useful approach, but it is not as effective as Communities and Ideas. Surveys may not capture the same level of detail as user-submitted ideas and may not allow for collaboration or discussion among users. Additionally, surveys may have a lower response rate than user-submitted ideas, as users may not be as motivated to respond to surveys as they are to contribute to a community.
