Facebook Integration | Customer Inquiries Solution

Correct Answers: B and E

If LiveSafe wants customers to inquire about their cases from the company's Facebook page, you need to integrate Power Virtual Agents bot and Power Automate automatic flow.

You create a Power Virtual Agents bot with an action call to the Power Automate flow.

From the call, you can create a new Power Automate flow and send two parameters: the registered email address for the customer's identification and the case number for the case identification.

Then, you can add a new step to query the Dataverse List rows in a flow designer after the trigger and setting the variables steps.

For the List rows, you need to provide the table name, like Cases, and in the Advanced option, use OData syntax to filter the rows by supplying variables from the Power Virtual Agents bot for email and case number.

Power Automate flow will return JSON text of the row content.

Then, you can add a step to extract the value of the Approval status and return it to the Power Virtual Agents bot.

The bot will serve this value as an answer to the customer's inquiry on the Facebook page.

Do not forget to publish the bot and add it to a Facebook channel after you create it.

All other options are incorrect.

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For the customer's Facebook inquiries solution, the two items that would be integrated are Power Automate and Power Virtual Agents.

Power Automate, formerly known as Microsoft Flow, is a cloud-based service that allows you to create automated workflows that connect to hundreds of apps and services. With Power Automate, you can automate the process of collecting Facebook inquiries from the customer and save them in a data source such as SharePoint, Dynamics 365, or SQL Server. You can also set up automated responses to Facebook inquiries, such as sending an acknowledgement email or creating a support ticket.

Power Virtual Agents is a chatbot building platform that allows you to create and deploy intelligent bots that can interact with customers on multiple channels, including Facebook Messenger. With Power Virtual Agents, you can design a conversational flow that can answer common customer inquiries, such as pricing and product information, and provide personalized recommendations based on customer needs.

By integrating Power Automate and Power Virtual Agents, you can build a powerful solution that streamlines the process of collecting and responding to Facebook inquiries. The chatbot can handle routine inquiries and direct customers to the appropriate resources, while Power Automate can automate the process of capturing and processing the inquiries. Additionally, the chatbot can learn from the data captured by Power Automate to improve its responses over time.