An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business as a whole.
What should the admin create to meet this requirement?
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A. B. C. D.D
To meet the requirement of creating a diagram to show the high-level processes within Cloud Kicks (CK) and to demonstrate the context of a new process within the overall business, the admin should create a Value Stream Map (Option A).
A Value Stream Map (VSM) is a visual representation of the steps involved in delivering a product or service to customers. It provides a comprehensive view of the entire process, starting from the raw materials or initial inputs and ending with the final product or service reaching the customers. A VSM highlights the sequence of activities, the flow of information, and the value added at each step of the process.
By creating a Value Stream Map, the admin can effectively illustrate the existing processes within CK and how they relate to each other. It will showcase the interconnectedness of various departments, functions, and stakeholders involved in the value creation and delivery. This map helps identify areas for improvement, eliminate waste, and optimize the overall process efficiency.
The other options provided in the question are not suitable for this requirement:
B. Strengths, Weaknesses, Opportunities, Threats (SWOT): SWOT analysis is a strategic planning tool used to assess the internal strengths and weaknesses as well as external opportunities and threats of a business. While SWOT analysis provides valuable insights into the business's overall situation, it does not specifically address the high-level processes or their context.
C. Suppliers, Imports, Process, Outputs, Customers (SIPOC): SIPOC is a process mapping tool that stands for Suppliers, Inputs, Process, Outputs, and Customers. It helps define and clarify the scope of a process by identifying the suppliers of inputs, the process itself, the outputs, and the customers who receive those outputs. While SIPOC is useful for mapping a specific process, it does not provide the holistic view required to understand the high-level processes within the entire business.
D. Capability Model: A Capability Model defines the core capabilities of an organization, typically in the form of a hierarchical structure. It outlines the major functions or capabilities required for the business to achieve its objectives. While a Capability Model can provide an overview of the organization's capabilities, it does not capture the specific processes or their context within the business.
In summary, to meet the requirement of creating a diagram to show the high-level processes within Cloud Kicks (CK) and their context within the overall business, the admin should create a Value Stream Map (Option A). This map will visually represent the end-to-end processes and their relationships, enabling a clear understanding of how the new process fits within the existing business framework.