Owner Rights for ABC Corporation Account
Question
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
Answers
Explanations
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A. B. C. D.BC
Based on the given scenario, Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. This means that the owner of the ABC Corporation account, who is a sales user with create, read, edit, and delete access to accounts, contacts, and opportunities, has certain rights and restrictions. Let's analyze the options provided to determine which actions the owner of the ABC Corporation account can take:
A. Transfer ownership of related contacts and opportunities owned by other users. Explanation: Since the organization-wide default for accounts, contacts, and opportunities is set to public read-only, the owner of the ABC Corporation account does not have the right to transfer ownership of related contacts and opportunities owned by other users. Therefore, this option is incorrect.
B. View, edit, and delete activities owned by other users directly related to the account. Explanation: Activities, such as tasks and events, are controlled by the parent record in Salesforce. In this case, activities related to the ABC Corporation account are controlled by the account itself. Since the owner of the ABC Corporation account has edit and delete access to accounts, they can view, edit, and delete activities owned by other users that are directly related to the account. Therefore, this option is correct.
C. Share the account with other users through manual sharing and account teams. Explanation: The organization-wide default for accounts is set to public read-only, which means sharing the account with other users through manual sharing is not allowed. However, the owner of the ABC Corporation account can still share the account with other users through account teams. Therefore, this option is correct.
D. View, edit, and delete related contacts and opportunities owned by other users. Explanation: Since the organization-wide default for contacts and opportunities is set to public read-only, the owner of the ABC Corporation account does not have the right to view, edit, and delete related contacts and opportunities owned by other users. Therefore, this option is incorrect.
Based on the analysis, the two actions that the owner of the ABC Corporation account has the right to take are:
- B. View, edit, and delete activities owned by other users directly related to the account.
- C. Share the account with other users through manual sharing and account teams.
