Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to pilot users. The pilot users are unable to view the Lead Score field on the Lead record page.
Which two steps should the consultant take to fix this issue? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D.AB
To fix the issue of pilot users being unable to view the Lead Score field on the Lead record page in Cloud Kicks, the consultant should take the following two steps:
Add the Lead Score field to the Lead Page layout: This step involves modifying the Lead Page layout to include the Lead Score field. The Lead Page layout determines the fields and related information that are displayed on the Lead record page. By adding the Lead Score field to the layout, it will become visible to the pilot users when they access the Lead record page. This can be done by going to the Salesforce Setup menu, navigating to the Object Manager, selecting the Lead object, and editing the appropriate Lead Page layout to include the Lead Score field.
Assign the Sales Cloud Einstein permission set: The Sales Cloud Einstein permission set needs to be assigned to the pilot users. Permission sets are used to grant additional permissions and access rights to users. By assigning the Sales Cloud Einstein permission set, the pilot users will gain the necessary permissions to view and interact with the Einstein Lead Scoring feature, including the Lead Score field. This permission set should provide the required access to enable the visibility of the Lead Score field. To assign the permission set, the consultant can navigate to the Salesforce Setup menu, go to the Users section, find the pilot users, and assign the Sales Cloud Einstein permission set to them.
Therefore, the correct answers are:
A. Assign the Sales Cloud Einstein permission set. B. Add the Lead Score field to the Lead Page layout.