A technician is scheduled to upgrade a grocery store's network equipment at 11:00 p.m.
There are only a few shoppers in the store; therefore, the store manager wants the technician to start the upgrade early.
Which of the following is the NEXT step the technician should perform?
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A. B. C. D.D.
The NEXT step the technician should perform in this scenario is to review the change request document (Answer B).
Before starting any network upgrade, it is essential to understand the scope of the changes and what is expected from the upgrade. The change request document should include details such as the reason for the upgrade, what hardware or software changes will be made, and how the upgrade will be implemented.
By reviewing the change request document, the technician can ensure that they understand the requirements of the upgrade fully. They can also identify any potential risks or issues that may arise during the upgrade and develop a plan to mitigate them.
Creating a back-out plan (Answer A) is an important step, but it should be done after reviewing the change request document. A back-out plan is a contingency plan that outlines the steps to be taken in case the upgrade does not go as planned. It is essential to have a back-out plan in place to minimize the impact of any potential downtime.
Drafting new network diagrams (Answer C) may be necessary for more significant upgrades or changes to the network topology. Still, it is not the next step in this scenario since the technician needs to review the change request document first.
Getting approval from the Change Advisory Board (Answer D) is typically required for major changes to the network infrastructure, but in this scenario, it is not the next step. The store manager has already requested the upgrade, so it is assumed that the necessary approvals have already been obtained.
In summary, before starting the upgrade, the technician should review the change request document to ensure that they understand the requirements fully and can develop a plan to mitigate any potential risks or issues.