How does an agent submit an article for publishing? Choose 3 answers:
Click on the arrows to vote for the correct answer
A. B. C. D. E.ADE.
Sure, I'd be happy to provide a detailed explanation!
In Salesforce's Lightning Experience, an agent can submit an article for publishing in a few different ways:
Promote an Answer for consideration: Agents can "promote" an existing answer they've created by selecting the "Promote to Article" option. This will move the answer to the "Pending" status in the publishing queue, where it can be reviewed by an editor or administrator and potentially published.
Re-assign an article to the publishing queue: If an article has already been created but needs to be reviewed or updated before publishing, an agent can re-assign it to the publishing queue. This can be done by selecting the article and choosing "Send for Publishing" from the dropdown menu.
Publish an article to the solution category: If an article is ready to be published and added to a solution category, an agent can select the article and choose "Publish" from the dropdown menu. They will be prompted to select the solution category they want to add the article to.
It's important to note that the other two answer choices, "Submit an article upon closing a case" and "Publish at-will, with 'Manage Articles' profile permission" are not correct options for submitting articles for publishing.
Submitting an article upon closing a case is not a standard Lightning Experience feature, although it may be possible to create a custom automation or integration to achieve this. And while the "Manage Articles" profile permission does allow users to create and edit articles, it does not give them the ability to publish articles without going through the standard publishing process.