For service provisioning and support, what is the ideal amount of interaction between a cloud customer and cloud provider?
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A. B. C. D.C.
The goal with any cloud-hosting setup is for the cloud customer to be able to perform most or all its functions for service provisioning and configuration without any need for support from or interaction with the cloud provider beyond the automated tools provided.
To fulfill the tenants of on-demand self-service, required interaction with the cloud provider--either half time, full time, or a commensurate amount of time based on the contract--would be in opposition to a cloud's intended use.
As such, these answers are incorrect.
The ideal amount of interaction between a cloud customer and cloud provider for service provisioning and support depends on various factors, such as the level of service required, the complexity of the application, and the level of control that the customer wants to have over the environment.
A. Half: This option is not specific enough to provide a clear answer. Half of what? Half of the interaction needed for the customer to be satisfied with the service?
B. Full: Full interaction may not be necessary for all customers, as some may prefer to have more control over their environment while others may prefer to rely more heavily on the expertise of the cloud provider. However, for customers who require a high level of control and customization, full interaction with the cloud provider may be necessary.
C. Minimal: Minimal interaction may be suitable for customers who require a more hands-off approach and are content with a standard, out-of-the-box solution. However, minimal interaction may not be sufficient for customers who require a high level of customization or support.
D. Depends on the contract: This answer is the most accurate because the level of interaction between the cloud customer and provider can vary greatly depending on the terms of the contract. The contract should clearly define the roles and responsibilities of both parties, the level of support that will be provided, and the expected level of interaction between the customer and provider.
In summary, the ideal amount of interaction between a cloud customer and provider for service provisioning and support depends on various factors, and the level of interaction should be clearly defined in the contract.