Method to Determine Users Who Haven't Used the New Application

C

To determine users who have yet to use the new Sales Cloud application, the consultant should recommend option C: Run a report on "Users Never Logged In."

Here's a detailed explanation for this recommendation:

A. Run a Mobile Login report: This option is not appropriate for identifying users who have yet to use the new Sales Cloud application. The Mobile Login report focuses on tracking user logins specifically through mobile devices.

B. Log a case with Salesforce Support: Logging a case with Salesforce Support is not the appropriate method for identifying users who have not used the application. Salesforce Support is primarily responsible for addressing technical issues and providing assistance with platform-related queries.

C. Run a report on Users Never Logged In: This is the recommended method for identifying users who have yet to use the Sales Cloud application. By running a report on "Users Never Logged In," you can generate a list of users who have not logged in since the implementation. This report helps you identify individuals who may require additional training or support to start using the new application.

D. Use the Lightning Usage app: While the Lightning Usage app provides valuable insights into user adoption and engagement with Salesforce Lightning features, it may not provide direct information about users who have never logged in. It is more suitable for analyzing user activity within the application, such as the frequency of logins, specific features used, and overall adoption rates.

In summary, the recommended method to identify users who have yet to use the new Sales Cloud application is to run a report on "Users Never Logged In." This report will provide a list of users who have not logged in since the implementation, allowing the organization to take appropriate actions to ensure user adoption and provide necessary support or training.