Your company follows Site Reliability Engineering practices.
You are the Incident Commander for a new, customer-impacting incident.
You need to immediately assign two incident management roles to assist you in an effective incident response.
What roles should you assign? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D. E.AE.
As the Incident Commander, your primary responsibility is to lead the response effort and make sure that the incident is resolved as quickly and effectively as possible. To achieve this goal, you need to assign two key roles to assist you in the incident response effort. The roles you assign should be based on their specific expertise and skill sets that they bring to the table.
The two roles that you should immediately assign are:
Operations Lead: This role is responsible for managing the technical aspects of the incident response effort. They will work with the rest of the team to identify the root cause of the incident and coordinate efforts to resolve it. The Operations Lead should have a deep understanding of the company's systems and infrastructure and be able to quickly identify any technical issues that need to be addressed.
Communications Lead: This role is responsible for managing all communications related to the incident, both internally and externally. They will work with the rest of the team to ensure that everyone is informed of the status of the incident and that all necessary stakeholders are kept up to date. The Communications Lead should have excellent communication skills and be able to work well under pressure.
While the other roles listed may also be important in certain situations, they are not as critical as the Operations Lead and Communications Lead in the initial stages of an incident response effort. For example, the Engineering Lead may be necessary if the root cause of the incident is related to software or system design issues, while the Customer Impact Assessor may be needed to evaluate the impact of the incident on customers. However, in the initial stages of an incident response effort, the focus should be on resolving the incident as quickly and effectively as possible, which is why the Operations Lead and Communications Lead are the most important roles to assign. The External Customer Communications Lead may be necessary if the incident is severe enough to warrant external communications with customers, but this can be assigned later in the response effort.