An instructor is conducting a virtual classroom session that also includes a chat room.
A learner becomes confused and sends the instructor an irate private message.
Which of the following would be the BEST response to the situation?
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A. B. C. D.B.
In this situation, the BEST response would be to choose option B: Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner.
Here's why:
Option A, which involves cutting off access for the irate user until they are calm, is not an appropriate response to the situation. It could escalate the learner's frustration and could also damage the instructor's relationship with the learner.
Option C, which involves replying to the class and asking them to use appropriate netiquette when responding to any messages, may not directly address the issue and could make the learner feel embarrassed or singled out.
Option D, which involves rephrasing the comment into an anonymous question and discussing it as a group, may not be appropriate in this case since the learner sent a private message to the instructor. Also, other learners may not have the same level of confusion, and the instructor needs to address the learner's specific concern.
Option B is the BEST response because it addresses the learner's confusion directly by explaining the concept better. The use of a positive emoticon can help to calm the learner and convey a friendly tone. Responding to the learner in a private chat message is appropriate since the learner sent a private message to the instructor.
In summary, the BEST response to an irate private message from a confused learner during a virtual classroom session with a chat room is to send the learner a private chat message explaining the concept better and adding a positive emoticon to calm the learner.