An IT strategy committee wants to evaluate how well the IT department supports the business strategy.
Which of the following is the BEST method for making this determination?
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A. B. C. D.A.
The best method for evaluating how well the IT department supports the business strategy is the IT balanced scorecard reporting.
The IT strategy committee is responsible for ensuring that IT activities align with business objectives. To do so, it must determine how well IT supports the organization's strategy. A balanced scorecard reporting framework is a tool that helps to measure and monitor the performance of an organization. It provides a comprehensive view of an organization's operations by looking at both financial and non-financial metrics. It enables organizations to track their performance against their goals and objectives.
The balanced scorecard reporting framework is designed to help organizations align their activities with their strategies. It does this by identifying key performance indicators (KPIs) that are aligned with strategic objectives. The KPIs are then used to measure progress towards achieving those objectives. The IT balanced scorecard includes measures that are specific to the IT function, such as IT project delivery, system availability, and response time.
In contrast, a capability maturity assessment evaluates an organization's maturity level in terms of its processes and practices. It provides insight into how well the organization manages its processes and how it compares to industry best practices. However, it does not provide a comprehensive view of the organization's operations or how well IT supports the business strategy.
An IT controls assurance program evaluates the effectiveness of an organization's IT controls. It provides assurance that IT processes and systems are operating effectively and efficiently. However, it does not provide a comprehensive view of the organization's operations or how well IT supports the business strategy.
Finally, a customer survey analysis provides insight into how customers perceive the organization's products and services. It can be useful in identifying areas for improvement in customer satisfaction. However, it does not provide a comprehensive view of the organization's operations or how well IT supports the business strategy.
Therefore, the best method for making this determination is the IT balanced scorecard reporting because it provides a comprehensive view of the organization's operations, including the IT function, and helps to measure progress towards achieving strategic objectives.