Effective User Awareness Training Sessions for Organizational Information Security Policies
Question
An IT department has organized training sessions to improve user awareness of organizational information security policies.
Which of the following is the BEST key performance indicator (KPI) to reflect effectiveness of the training?
Answers
Explanations
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A. B. C. D.C.
Among the given options, the best key performance indicator (KPI) to reflect the effectiveness of the training in improving user awareness of organizational information security policies is option B: Percentage of staff members who complete the training with a passing score.
Here's why:
Option A: Number of training sessions completed This KPI only reflects the quantity of training sessions completed and does not indicate whether the training was effective or not. It is possible for employees to attend training sessions but not retain or apply the information learned. Therefore, the number of training sessions completed is not a good indicator of the effectiveness of the training.
Option B: Percentage of staff members who complete the training with a passing score This KPI measures the percentage of staff members who not only attended the training but also passed it. This indicates that they have understood the content and can apply it in their job roles. This KPI also reflects the quality of the training content and delivery. Therefore, this is the best KPI to reflect the effectiveness of the training.
Option C: Percentage of attendees versus total staff This KPI only measures the number of attendees relative to the total staff, which does not reflect whether the attendees understood the training content or whether they can apply it. Therefore, this KPI is not a good indicator of the effectiveness of the training.
Option D: Percentage of staff members who attend the training with positive feedback This KPI measures employee satisfaction with the training, but it does not measure whether employees retained or applied the information learned. Positive feedback does not necessarily mean that the training was effective or that the employees learned the necessary information to improve their awareness of organizational information security policies. Therefore, this KPI is not the best indicator of the effectiveness of the training.
