VMware Service for Enhanced Visibility and Proactive Insights | IT Support

Enhanced Visibility and Proactive Insights for IT Support | VMware Service

Question

An IT department is experiencing random hardware failures that are costing the company money.

The CIO is looking for technical support beyond traditional break/fix with enhanced visibility and proactive insights into the environment at no additional cost.

Which VMware service meets the needs of the CIO? (Choose the best answer.)

Answers

Explanations

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A. B. C. D.

C.

https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware_skyline_solution_overview.pdf

The VMware service that meets the needs of the CIO, as described in the question, is C. VMware Skyline.

VMware Skyline is a proactive support service that provides enhanced visibility and proactive insights into the vSphere environment. It is designed to help customers avoid potential problems before they occur and minimize downtime, which can save time and money for the IT department. Skyline also provides detailed analysis and recommendations for remediation of issues and helps optimize vSphere performance.

VMware Global Support Services (GSS) and VMware Premier Support are traditional break/fix support services that provide technical assistance and issue resolution. While these services can help address hardware failures and other issues, they do not provide the enhanced visibility and proactive insights that the CIO is looking for.

vRealize Operations Manager is a tool for monitoring and optimizing the performance of vSphere environments. While it can help identify potential issues, it is not a support service and does not provide the same level of proactive insights as VMware Skyline.

In summary, if the CIO is looking for enhanced visibility and proactive insights into their vSphere environment to avoid potential problems and minimize downtime, the best choice among the options provided is C. VMware Skyline.