The board of directors of a large organization has directed IT senior management to improve IT governance within the organization.
IT senior management's MOST important course of action should be to:
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A. B. C. D.B.
The board of directors has directed IT senior management to improve IT governance within the organization. This means that IT senior management needs to take certain steps to ensure that the IT function of the organization is aligned with the overall goals and objectives of the organization and is functioning in an effective and efficient manner.
Out of the given options, the MOST important course of action for IT senior management would be to assess the current state of IT governance within the organization (Option D). This is because IT governance is the framework of policies, processes, and procedures that enable IT to align with business objectives and create value. Assessing the current state of IT governance will help IT senior management to identify areas of improvement, determine the root cause of any issues or challenges, and prioritize the areas that need the most attention.
Once the current state of IT governance has been assessed, IT senior management can then move on to reviewing IT strategy and direction (Option B) to ensure that it aligns with the business strategy and objectives. It is also important to understand the driver that led to a desire to change (Option C) to ensure that the changes being made are addressing the right issues.
Analyzing IT service levels and performance (Option A) is also important, but it should be done after the current state of IT governance has been assessed. This will help IT senior management to identify specific areas where service levels and performance need improvement.
In summary, while all the options are important, assessing the current state of IT governance within the organization is the MOST important course of action for IT senior management to improve IT governance within the organization.