Which of the following is the MOST important outcome of a formal, documented IT policy?
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A. B. C. D.C.
A formal, documented IT policy is a critical component of an organization's IT governance framework. It provides a set of rules and guidelines for managing IT assets and resources, and helps ensure that these resources are used in a way that aligns with the organization's business objectives.
Of the four options provided, the most important outcome of a formal, documented IT policy is likely to be B. Communication of IT management intent.
Here's why:
Alignment with IT service management (option A) is important, but it's not the most critical outcome of an IT policy. An IT policy can certainly help ensure that IT services are aligned with business objectives, but there are other ways to achieve this alignment as well (such as through the use of ITIL or other IT service management frameworks). Alignment with IT service management is an important goal, but it's not the primary purpose of an IT policy.
Mapping of business objectives (option C) is also important, but it's not the most important outcome of an IT policy. While an IT policy should certainly be aligned with the organization's business objectives, its primary purpose is to provide guidance on how IT resources should be managed, not to map out those business objectives in detail.
Resource optimization for enterprise initiatives (option D) is another important goal, but it's not the most important outcome of an IT policy. While an IT policy can certainly help ensure that IT resources are used efficiently and effectively, it's not the only way to achieve resource optimization. In addition, an IT policy is not specifically designed to support enterprise initiatives, but rather to provide guidance on how IT resources should be managed in general.
Communication of IT management intent (option B) is the most important outcome of a formal, documented IT policy. This is because an IT policy is primarily a communication tool that helps ensure that everyone in the organization understands how IT resources should be managed. By providing clear guidance on topics like security, data management, and IT service delivery, an IT policy helps ensure that everyone in the organization is on the same page when it comes to IT management. This, in turn, helps ensure that IT resources are used in a way that supports the organization's goals and objectives.
In short, while all of the options listed are important outcomes of a formal, documented IT policy, the most important outcome is likely to be B. Communication of IT management intent.