The Primary Objective of IT Service Level Management

D.

The PRIMARY objective of IT service level management is to satisfy customer requirements.

IT service level management is a process that focuses on ensuring that IT services meet the agreed-upon service level targets and the expectations of the customers. The customers can be internal or external to the organization. The IT service level management process includes the design, implementation, monitoring, and reporting of service level agreements (SLAs), which define the level of service expected by the customer and the level of service that IT is committed to providing.

The primary objective of IT service level management is to satisfy customer requirements. IT services should be delivered in a way that meets or exceeds customer expectations. The satisfaction of the customer is measured against the service level targets defined in the SLAs. The SLAs specify the service level requirements for each IT service, including availability, performance, and other metrics.

IT service level management is not primarily focused on improving IT cost control, increasing awareness of IT services, or managing computer operations activities. While these may be important aspects of IT service management, they are not the primary objectives of IT service level management.

In summary, the primary objective of IT service level management is to ensure that IT services meet the agreed-upon service level targets and the expectations of the customers, ultimately satisfying their requirements.