Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?
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A. B. C. D.B.
An IT steering committee is responsible for overseeing the overall IT strategy and ensuring that it aligns with the organization's goals and objectives. Monitoring the achievement of overall IT objectives on a continuous basis requires the use of appropriate metrics and data. Of the options provided, key performance indicators (KPIs) are the BEST enabling tool for an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis.
KPIs are a set of quantifiable measures used to track and evaluate the success of an organization or a particular activity. They provide a way to measure performance and progress towards specific goals and objectives. KPIs can be tailored to specific areas of the IT function, such as infrastructure, applications, security, or service delivery, and can be used to track progress against specific targets.
Using KPIs allows an IT steering committee to track progress towards specific objectives on an ongoing basis, and to identify areas where corrective action is needed. For example, if the objective is to improve the availability of critical systems, the KPI might be the percentage of uptime achieved over a given period. If the KPI falls below the target, the IT steering committee can investigate the root cause and take corrective action as needed.
Project portfolio dashboards, IT user survey results, and defined service level agreements (SLAs) are also useful tools for monitoring IT performance, but they are not as effective as KPIs for monitoring the achievement of overall IT objectives on a continuous basis.
Project portfolio dashboards provide a view of the status of individual projects, but they do not provide a comprehensive view of the overall IT function. IT user survey results can provide valuable feedback on user satisfaction, but they do not provide objective measures of IT performance. Defined service level agreements (SLAs) provide a contractual agreement between IT and the business, but they do not provide a comprehensive view of overall IT performance.
In summary, while all of the options provided are useful tools for monitoring IT performance, KPIs are the BEST enabling tool for an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis. KPIs provide a comprehensive view of performance across the IT function, and allow for ongoing monitoring and corrective action as needed.