Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail.
Joe is able to view email, but he receives an error message when trying to send a message.
When viewing the mail client's configuration, Joe sees a valid SMTP server and port.
Which of the following should Joe check NEXT to resolve the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
Based on the scenario described, Joe has set up an IMAP connection on his smartphone to connect to webmail. Joe is able to view his email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. In order to resolve this issue, Joe should check the following steps:
C. Check that the account password is still valid: Joe should check to ensure that the password he is using to log into the email account is still valid. If the password has been changed or is entered incorrectly, Joe will not be able to send emails using the SMTP server. He can do this by logging into the webmail account from a desktop or laptop computer and changing his password, then updating the email client settings on his smartphone with the new password.
B. Ensure the SSL/TLS option is being used: Another thing that Joe should check is to ensure that the SSL/TLS option is being used. If the option is not selected, the smartphone will not be able to connect to the SMTP server, which will cause sending emails to fail. Joe can check this option under the Advanced settings of his email client.
D. Make sure the smartphone is not in airplane mode: It is also possible that the smartphone is in airplane mode, which will disable all wireless connections, including the ability to send emails. Joe should check to ensure that airplane mode is turned off, allowing the phone to connect to the Internet and send emails.
A. Configure the email account as a POP3 connection: Configuring the email account as a POP3 connection will not resolve the issue because POP3 is a protocol used to retrieve emails from a mail server, not to send emails. Changing the connection protocol from IMAP to POP3 will not fix the issue Joe is experiencing.
In conclusion, the best next step for Joe to resolve the issue of not being able to send emails is to check that the account password is still valid, ensure the SSL/TLS option is being used, and make sure the smartphone is not in airplane mode.